FAQ: Upgrading to Windows XP Service Pack 3 or Windows Vista Service Pack 1 with your Norton 2008 product installed

            
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  How will the Service Pack installation affect the Symantec products I already have installed?
   

When you install Windows XP Service Pack 3 or Windows Vista Service Pack 1, a tool that is called Fixccs.exe adds numerous registry keys in many locations (some of them within the Symantec registry keys) but is unable to remove them. Because of these registry keys, you may experience one or more of the following symptoms: 

  • Windows Device Manager is empty
  • Missing Wireless network adaptors or other hardware devices
  • Unable to connect using a wireless adapter

            
  How to ensure that I install Windows Service Pack without any problems?
   

We have developed a LiveUpdate solution that is available now, which prevents this issue from occurring. Ensure that you run LiveUpdate and restart your computer before installing Service Pack for your Windows. For more information on running LiveUpdate for your Norton product, read How to run LiveUpdate from your Norton 2008 product.

We suggest that you install this latest update before you apply any operating system upgrade.

Please note that this LiveUpdate solution only addresses the issues that are related to Symantec products.

            
  I have already installed the Service Pack and I am facing problems
   

Symantec has developed a tool to remove the registry entries that were added during the Windows XP Service Pack 3 or Windows Vista Service Pack 1 upgrade. Download and run the tool to automatically remove the registry entries.

1
Download the SymRegFix.exe file. DOWNLOAD

2
Save the file to your desktop.

3
On the desktop, double-click the SymRegFix.exe file.
If the Open File - Security Warning window appears, click Run.

4
Read the License Agreement, and then click Next.
If you do not accept the License Agreement, you cannot run this tool.

5
In the Symantec Registry Repair Tool window, click Next.

6
When the tool completes, click Finish.

Document ID: 20080530144453EN
Last Modified: 8/4/2008 1:22:17 PM
Date Created: